CUTTER CONSULTING GROUP

E700: The Impact of Buying Something New (Recap)

Dec 20, 2023


Have you ever thought that the

act of buying something new,

is fundamentally an embrace of change?


In this episode of the Authentic Persuasion Show, we go into the profound impact of change on the buying process.

Think about the last time you had to switch brands, maybe it was as simple as choosing a different paper towel during the pandemic shortage. What emotions did that change evoke in you? How does this universal truth—buying equals change—affect your approach to sales and understanding your prospects?

Join me as we unravel the psychology behind this concept and how acknowledging the fear of change can revolutionize your effectiveness in sales.

  • Show Transcript

    [00:00:00] Welcome to the authentic persuasion show on this episode. I want to replay part of a previous show. Maybe you heard the original full-length episode, and this could be a great refresher and reminder, or maybe this is your first time hearing this content. And the timing could be just right to help you leverage authentic persuasion today in your role, no matter what.


    [00:00:19] Here's to your success. This is the authentic persuasion show.


    [00:00:26] Now we're going to start talking about the persuasion piece. So remember if you tuned into the first episode, the first session that I did, uh, or you have the book selling with authentic persuasion, then you know, it's broken up into three parts. It's the authentic persuasion process and formula starts with authenticity.


    [00:00:47] And that's so important. A lot of times people come to me and what they want is tactics, strategies. What question can I use? How do I overcome this objection? How do I close more deals? And that's so important. However, if you don't have [00:01:00] the foundation, it's not going to work. It's not going to be effective.


    [00:01:05] The foundation is the keys. You have to have the authenticity piece. You have to know who you are, why you're doing it. what works for you, what your strengths are, what your weaknesses are, what you're afraid of, what's holding you back, and then ultimately why you're doing what you're doing. Once you have that, once you're very clear on that, or as clear as you can be, Now we can start talking about persuasion.


    [00:01:26] Now we can start talking about sales. Now we can get into the specifics, some tactics, some strategies from a high level, right? This isn't about say this one thing to close more deals. It's about understanding and being very specific in what you're doing, but in a general thing that applies to anything you're selling anyone in sales, these things apply.


    [00:01:47] So this week, what I'm going to cover is that buying something new. Equals change. Now, why does that matter? Well, let's break it down because it sounds [00:02:00] simple. It is. And it isn't a lot of people don't realize this and a lot of people aren't stepping back. So here's the fundamental thing is that the act of buying something new.


    [00:02:10] If it's not something you've bought before or your customer has bought before, then that equals change, right. It's interesting to see that especially during the pandemic and before the pandemic and in the pandemic. Even with little things like let's say paper towel brands or toilet paper like when that was a big issue here, especially in the United States, is that what you saw and what I saw was people who are very loyal to a brand of paper towel would never switch.


    [00:02:41] They know what they like, it works for them, they know what they can expect and what they'll get each and every time. Then, the pandemic made it so that a lot of things weren't available paper goods, especially. And then what happens. People had to switch brands, right? And it wasn't because they wanted to.


    [00:02:55] It's mostly because they needed to. And that was a change and that change was risky. You don't know [00:03:00] what you got. And I know for me, uh, having to buy some paper towels that I wasn't used to a couple of times, it failed really bad. It wasn't very effective and it solidified why I chose certain brands.


    [00:03:11] This is so important to understand. If you want to be effective in sales, then you need to understand what your prospect is facing. A lot of times people in sales get an autopilot or they assume that everybody wants what they have to offer and what they're selling, and they kind of forget the person.


    [00:03:32] They get desensitized to The individual and what may be going on in their head, in their life, what matters to them, what they're afraid of, what they have going on, what their goals are. And so it's important to constantly remind yourself to step back and remember the individual focus on that person and who they are and what makes them tick specifically.


    [00:03:57] You've got to remember again, [00:04:00] buying something new equals change. And here's the part that's so true and so important is that change is scary. Change could potentially lead to death.


Become a Certified Authentic Persuader

Get the ebooks to help you close more deals

Visit Selling Effectiveness for more tips and get help

Follow Jason on LinkedIn

Or go to Jason’s HUB – www.JasonCutter.com


By Jason Cutter 09 May, 2024
How can sales professionals effectively address and alleviate customer fears? What are some practical ways salespeople can create a sense of safety for their clients? Sales is no longer about transactions but about interactions. Understand your customer's fears and work to alleviate them, employing the SAFE method—Successful At Fear Elimination. This is an excerpt from one of my training sessions where I talked about some important closes that you should be using in sales. Join me as I explore why truly effective salesmanship looks less like pushing for a sale and more like guiding a client to a safe, confident decision.
By Asael Liam Bermoy 09 May, 2024
What is a consultative sales strategy? How effective is this approach to sales? In this episode, I talk about the nuances of consultative sales, the impact of adopting a consultative approach, and mirroring the practices of the medical field. You will learn that true consultative sales extend far beyond merely asking questions. It's about diagnosing a client's issue like a doctor, prescribing the right solutions, and sometimes even advising against a sale if it doesn’t serve the client's needs. Stay tuned as I highlight how to guide clients from their comfort zone to making decisive, informed choices with confidence.
By Jason Cutter 09 May, 2024
How can salespeople effectively personalize follow-up messages to make them more impactful? What is the difference between manipulation and persuasion in sales? In today's episode, I talk about the vital role of a 'guide' in the hero's journey and how it parallels the world of sales. I also discuss the importance of aligning your follow-up efforts with the customer's 'why,' emphasizing a more impactful connection rather than relying on end-of-quarter manipulations. Learn more about the pitfalls of discounts and incentives that may seem like bribery, setting strong follow-ups, and how you can shift the odds in your favor to close more deals. Stay tuned for valuable tips and if you're looking for more personalized advice. Let's dive into how you can avoid the 'follow-up trap' and truly move the needle in sales.
By Jason Cutter 08 May, 2024
How does reminding customers of their own 'why' help in pulling them out of their comfort zone and encourage them to embrace change? In this episode, I talk about the art of persuasive communication. I'll share how this strategy applies universally, whether you're pitching to venture capitalists or simply selling a product or service. Understanding your client's 'why' is more than just sales talk—it's about reconnecting them to their goals and showing them that you are the guide in their journey. Stay tuned as I explore these pivotal concepts, equipping you with the know-how to convert prospects into successful sales.
By Jason Cutter 08 May, 2024
What makes authentic persuasion different from conventional sales tactics? Why is building trust so crucial in the sales process? In this episode, I talk about the importance of embracing authentic persuasion over high-pressure sales tactics, underscoring that building rapport, empathy, trust, and hope with potential customers is key to avoiding the follow-up trap where clients retreat into their comfort zones and become unresponsive. A personalized, client-focused approach in sales can not only increase responsiveness but also foster long-term trust and gratitude, avoiding the common pitfall of customers feeling pressured and ultimately dissatisfied. Use genuine conversations to build a reliable pipeline and turn those silent prospects into engaged, happy customers. Stay tuned!
By Jason Cutter 08 May, 2024
What unique challenges do salespeople face in industries with longer sales cycles? Why is it important to treat each conversation as an individual sales opportunity? In this episode, I emphasize the importance of treating each interaction in the sales process as a unique opportunity, regardless of the length of the sales cycle. I also introduce the catchy concept of the "prospect witness protection program" to describe the challenging phenomenon of prospects going cold and the need for sales reps to understand and avoid the triggers that lead to this situation. Join me for these insights, stay tuned, and get ready to transform every sales conversation into a stepping stone toward success.
Show More
Share by: